Contact & Support
How to reach us, and how quickly we respond.
Effective date: August 18, 2026
How to reach us
Email: contact@vizchat.ai
You can also open the account menu in the top-right of the header and choose Feedback to send us a message from inside the app.
How quickly we respond
| Request type | Our commitment |
|---|---|
| General support and billing questions | Within 5 business days |
| Privacy rights requests (access, deletion, a copy of your data) | Within 45 days, the maximum allowed under the California Consumer Privacy Act |
| Suspected security issue or compromised account | We prioritize these — email us and say so in the subject line |
These are commitments, not targets we hope to hit. We would rather promise a window we can keep than a fast one we cannot.
About VizChat
VizChat is an AI-assisted workspace for turning documents and ideas into visual canvases, charts, widgets, and presentations. Users upload source material or describe what they want, and the product generates and edits visual output through an AI agent. It is sold as a subscription with monthly and annual plans; usage is metered in credits.
Website: https://vizchat.ai
Business details
ZenFlow Technology LLC A Rhode Island limited liability company 45 Alfred Stone Rd Pawtucket, RI 02860 United States
Related policies
- Privacy Policy — what we collect and who receives it
- Terms of Service — the agreement covering your use of VizChat
- Refund Policy — cancellations and refunds